Shipping & Return Policy
Shipping
Our dedicated shipping and logistics teams work with sellers, shippers and buyers to facilitate pickups and deliveries directly to you. We work with our shipping partners to provide a seamless end to end experience for our customers. Please note that delivery methods and times may vary based on your purchase, your location and the shipping service you select at checkout. Delivery times are estimated and cannot be guaranteed. Currently we offer one or more of the following shipping methods at checkout, depending on your purchase and your location:
Standard & Express shipping
Shipping is provided from the seller's location to you and delivered to your doorstep. Seller will provide liability coverage for property in transit subject to certain exclusions.
Seller's carrier will coordinate item collection from the seller, packing and shipping of the item. Delivery does not include unpacking, inspection, assembly or installation. The carrier will be in contact with you prior to delivery to schedule an appropriate delivery time. Signature is required at delivery.
Please note: The delivery may be expedited upon request, but may incur extra charges. Ship times may vary based on service levels indicated on the item’s product detail page.
Customized items shipping
Customized items shipping is provided from the seller's location to you, unpacked at your location and placed. Seller will provide liability coverage for property in transit subject to certain exclusions. OGP will coordinate item collection from the seller, packing, shipping and in-home delivery.
Objects requiring installation may require a professional contractor at your expense. Items that are unable to be delivered for any reason will be returned to the seller, and you will be responsible for all return shipping charges, including shipping insurance.
The carrier will be in contact with you prior to delivery to schedule an appropriate delivery time. Signature is required at delivery.
Please note: The delivery may be expedited upon request, but may incur extra charges. Ship times may vary based on service levels indicated on the item’s product detail page.
International Standard & Express shipping
Shipping is provided via FedEx, UPS, or DHL from the seller’s location to you and delivered to your door. Seller will provide liability coverage for property in transit subject to certain exclusions. Signature is required at delivery.
OGP's sellers currently ship to over 30+ countries internationally from the different countries. If your item qualifies to ship internationally it will be stated on the product detail page and at checkout.
Items that are shipped internationally may be subject to customs duties, taxes or other fees set by the destination country and are solely the customer’s responsibility. These fees are in addition to the price and shipping cost charged at checkout and are typically collected prior to delivery depending on your destination. It is the customer’s responsibility to ensure that the item(s) can be legally imported into the destination country. Regulations may prohibit importation of items made with exotic materials.
Please note: The delivery may be expedited upon request, but may incur extra charges. Ship times may vary based on service levels indicated on the item’s product detail page.
Shipping of high-value items - Transactions with a specific place, or a highly secure, logistical, and operational execution team.
Transactions with a specific place are supplied to the seller and the client in a secure location where they can meet face to face, such as the OGP office or the seller's retail store.
However, if a consumer is unable to reach a specific place, OGP also offers a choice of shipping options. Please get in touch with us so we can figure out the best plan for you. Subject to certain exceptions, the seller will provide liability coverage for property in transit. At the time of delivery, a signature is necessary.
Please note: Ship times may vary based on service levels indicated on the item’s product detail page.
Shipping cost
Complimentary shipping will be indicated on the product detail page when applicable. For all other items, a shipping estimate will be provided in your cart. Please note, complimentary shipping is not offered for international orders. Shipping costs will be determined based on item type, weight and destination.
Changing an address on a shipment
Please contact seller or us to request an address change. Note that we may not be able to accommodate address changes once your order has been processed or shipped. Where changes are possible, additional shipping fees may apply.
Requests for delay of delivery
If you wish to delay the delivery of your shipment, please contact seller to determine whether the seller can accommodate your request. Storage fees may apply.
Multiple deliveries
Items ordered together may not arrive together.
Track an order
You will receive a shipping notification via email upon shipment of all or part of your order. Additional shipping updates may be provided by email.
Return Policy
Items listed as final sale are ineligible for return. If an item is final sale, that information will be included in the "Details" section on the product page. Most antique, gems and pieces of fine jewelry are listed as final sale.
Please Note:
- Any customized items ordered by the customer are non-returnable.
- Upon delivery of your order, request the shipping carrier's paperwork, and keep all packaging and shipping documents for your records.
For items that are eligible for returns, buyers have one days from the date of delivery to inspect the object and contact OGP to request a Return Authorization.
When contacting us to initiate a return, please include:
- The reason for the return
- Your order number (find this in your order confirmation email)
- Your name and phone number
- If the item arrived damaged, photos of the damaged item and packaging. Send a close-up photo of the area(s) of concern, and photos of the item as a whole. Photos are required to file a claim for damaged property.
Once we review your return request, we will send you an email with further instructions.
Each returned item must be received in the condition it was in when shipped. Note that all returns will be inspected upon receipt for authenticity and condition. We reserve the right to decline any return or deduct from amounts refundable for any damage to property.
A refund of the purchase price paid, less any charges for which the buyer is responsible, will be processed upon confirmation that the item has been returned to the seller. Refunded amounts will be credited to the payment method used to purchase the relevant item.
Please Note:
-We are unable to honor a request for return that is received more than one days after delivery.
- When returning an item from different country, you will be solely responsible for any return shipping costs, including any taxes or custom duties.
Please don't be hesitant to get in touch with OGP. We'll work with you and the seller to reach a satisfactory solution.